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Privacy Policy

How Can 2 Curb collects, uses, and protects the personal information you share with us when you ask about or use our Edmonton bin valet service.

Draft template — not legal advice. This Privacy Policy is a plain-language starting draft only. It has not been reviewed by a lawyer or privacy professional and must be reviewed and approved by Doug and a qualified professional before it is published or relied upon. Bracketed items and TBD pills mark real decisions that still need completing — including the business's legal entity name, business address, effective date, which form provider is used, whether analytics are used, and data-retention periods.

Last updated: [DATE — TBD]

Overview

Can 2 Curb ("Can 2 Curb", "we", "us", or "our") is a local bin valet service operating in Edmonton, Alberta. We respect your privacy and want you to understand what personal information we collect, why we collect it, and the choices you have.

This policy applies to information collected through our website and when you contact us about our service. By using our website or submitting a form, you agree to the practices described in this policy. Legal entity name TBD

Information we collect

We only collect the information we need to answer your questions and provide our service. When you fill out a form or contact us, we may collect:

  • Your name — so we know who we are speaking with.
  • Email address — to reply to you and send service-related messages.
  • Phone number — if you provide it, so we can reach you about your request.
  • Service address — to confirm whether we serve your area and to provide the service.
  • Property details — such as where your bins are stored, access instructions, number of bins, and your collection schedule.
  • Your message — anything else you choose to tell us in a form or email.

You do not have to give us this information, but we may not be able to answer your request or provide service without it.

How we use your information

We use the information you provide to:

  • Confirm whether your address is within our service area;
  • Respond to your questions and quote requests;
  • Set up, schedule, and provide our bin valet service;
  • Contact you about your service, including changes and reminders;
  • Keep basic records of our customers and requests; and
  • Improve our service and website.

We do not use your information for unrelated purposes, and we do not sell it. See "Sharing your information" below.

Forms and third-party processors

Our website forms may be handled by a third-party form or hosting provider that receives your submission and passes it to us. We are still deciding which provider to use.

The provider may be a service such as [e.g. Formspree, Netlify Forms, or Growtheon] — the specific processor is not yet confirmed. Form processor TBD Whichever provider we choose, your form information is handled to deliver your message to us and may be stored on the provider's systems under their own privacy and security terms.

Cookies and analytics

Our website may use basic cookies needed for the site to work. We have not yet confirmed whether we use website analytics (for example, a tool that counts page visits) to understand how visitors use our site. Analytics use TBD

If we add analytics or other tracking, we will update this policy to explain what is used, what it collects, and how you can opt out where required. Cookie/consent approach TBD

How we protect your information

We take reasonable steps to protect your personal information from loss, theft, and unauthorized access. This includes limiting who can see your information and relying on reputable service providers for our website and forms.

No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security. Specific safeguards TBD

Sharing your information

We do not sell your personal information. We only share it in limited situations:

  • With service providers who help us run our website, forms, or business, and only as needed to do that work;
  • When required by law, or to protect our rights, safety, or property; and
  • With your consent, or at your direction.

We do not share your information with advertisers. Service-provider list TBD

Your choices and rights

You have choices about your personal information. Subject to applicable law, you may:

  • Access the personal information we hold about you;
  • Correct information that is wrong or out of date;
  • Ask us to delete your information, where we are able to; and
  • Withdraw consent or ask us to stop contacting you.

To make any of these requests, email us at hello@can2curb.ca and we will respond within a reasonable time. We may need to confirm your identity before acting on a request.

Data retention

We keep your personal information only as long as needed for the purposes described in this policy, to provide our service, and to meet legal or business record-keeping needs. After that, we take steps to delete or de-identify it.

We have not yet set specific retention periods. Retention periods TBD

Children's privacy

Our service and website are intended for adults arranging service for their property. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.

Your privacy under Canadian law

As an Alberta business, we aim to handle personal information in a way consistent with Canadian privacy expectations, which may include Alberta's Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). This is a general reference only and not a statement of legal compliance. Legal review required

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date above. If the changes are significant, we will take reasonable steps to let affected customers know.

Contact us

If you have any questions about this policy or how we handle your information, please reach out: